During international transportation, there are many unpredictable risks. And sometimes, you may feel confused when you check the logistics information, only to find your order has been resent to the sender. What was going on and what you're supposed to do? In the following article, we will clarify this situation to you and offer you useful instructions on how you can cope with it.

There are 2 main reasons for the resending:

a. The receiver cannot be contacted (due to the reasons like incomplete phone number).

b. The address is unreachable (caused by incomplete address or wrong address).

If an order is resent to the sender, there would be 2 scenarios it may be confronted:

1. The carrier will redeliver the parcel to the recipient.

2. The carrier will inform you to fetch the parcel from their warehouse.

3. The carrier will discard the parcel (provided that the carrier doesn’t offer a redelivery service).

1. If the carrier of your parcel offers the service of redelivery, what procedure should your order go through?

First, the carrier would transport the parcel back to their warehouse for temporary storage. And they will notify us after they finished the necessary examination works, which may take several days.

Second, we will update the redelivery information in the Undelivered Orders.

Last, you’re supposed to go to Orders > Undelivered Orders to fill in the requisite shipping information and pay before the deadline. In this way, we will resend the parcel to your customer after receiving the payment.

2. The carrier will inform you to fetch the parcel from their warehouse.

This circumstance may happen when the distance between the carrier's warehouse and the destination is relatively close.

3. Nevertheless, it would be unfortunate if the carrier doesn’t offer a redelivery service.

Due to the reasons such as that they don’t have sufficient storage space, the carrier will discard the parcel if it cannot be delivered to the receiver.

Therefore, it is very significant to make sure that the address your customer filled in is correct.

In this case, the risk that parcels are recalled can be considerably decreased.

Some customers may ask if CJ could allow a rebate under this circumstance. Generally, this kind of issue is beyond our domain of compensation. You could refer to our dispute policy to learn more about the refund, resend, and return conditions.

With any confusion, please contact us.