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How to Transfer your Store from Old Account to New Account?

14671 4 mins article
Date Created: Dec. 29, 2020 19:19:38 Last Edited: Mar. 06, 2024 11:46:14

Store transfer is available on the CJ platform. You can transfer your connected store from your old CJ account (Account A) to your new account (Account B). 

Here are the general steps.

1. Log in Account A (Old Account) > Authorization > Transfer Store;

2. Fill in necessary information > Confirm;

3. Log in Account B (New Account)  > Authorization > Transfer Store > Accept;

4. Email verification;

5. Transfer in Progress;

6. Check your store on your New account.

 

Here are the specific steps. 

1. Log in Account A (Old Account)   > Authorization > Transfer Store. 

 

2. Fill in necessary information > Confirm. 

Note: you cannot transfer the store that is deactivated. One store can be transferred once in 3 months. 

a. Please enter your User Name or Email in the "New Account" section. 

b. Verification Code will be sent to account A (Old Account). It will be expired in 10 minutes. Please check the spam folder if you do not find it in the mailbox.

 

3. Log in Account B (New Account) > Authorization > Transfer Store > Accept.

 

4. Email verification. 

For security and normal use of the account, there will be another email verification. After you click "Accept", there will be a window popping up for email verification. The code will also be sent to the email in your "Old Account" (Account A).

It will be expired in 10 minutes. Please check the spam folder if you do not find it in the mailbox. 

 

5. Transfer in Progress;

The transfer status will be Transfer in Progress after your email verification. Please wait for the approval from us. Don't worry. 

 

6.Check your store on your New account.

Log in to your new account, you will see the store on your new account after we approve your transfer request.

 

Note: There is another way for you to transfer if the store is brand new to your old CJ account, which means you never list any products from CJ to your store, connect your store products with CJ's or sync any orders to CJ to fulfill. In this case, you could simply delete the store and then Authorize on your new CJ account.

 

Please contact us if you have any other doubts.