Why My Shopify Orders Are Not Synced to CJ and How to Proceed?
Create Date: 2020-05-22 07:04:11
Shopify is the most commonly used platform for our customers. The integration between Shopify and CJ is well made. But some may still be confused about why their orders haven't been synced to CJ. For them, everything seems fine. Therefore, we provide some possible situations and solutions to really make things fine.
First, let's make clear what kinds of order can be synced from Shopify to CJ, namely conditions to sync an order:
a. Your order is paid and valid;
b. Your order is placed within 7 days;
c. Your order is unfulfilled that you don't fulfill your order on other platforms.
You know, your orders cannot be synced if they are not fit the above situations. And you can check it on your Shopify store.
Most importantly, there are solutions for you when orders are not synced to CJ. Namely, the order is not under "Process Required". Please check the following ways one by one:
1. Check if the order status meets the requirements or not.
If not, we have two methods to make orders processed: ① Create an order manually on Shopify and sync the order again; ② Place a manual order on CJ and upload the tracking number to the order or the customer and mark the order as fulfilled.
If the payment status is "Authorized", you can check if the payment has a delay. Some payment will be deducted in 24 hours later. You need to confirm the arrival and we will sync it after the status becomes "Paid".
2. Check the products connected to CJ completely or not.
Sometimes, you may find the order in "Incomplete Order". It is out of the products not connected with CJ completely.
1) Click "Connect" if the product is in your store and make sure every variant connected.
2) Perhaps, you can "Post a sourcing request" if you don't have the product in your store.
After connecting the product on Products>Connection, please select the orders and click "Update" and then "Reprocess". The orders will be added to "Process Required" again. In another way, it is synced now. You can thus proceed orders as usual and we will fulfill them.
3. Manually "Sync Latest Orders"
Reason 1: The orders are not synced in real-time. And we automatically sync them once or twice a day.
Solution: Click "Start to Sync Latest Orders". If it's in short of time, you can click it and your order will be synced immediately.
Reason 2: The product information was modified, added, or deleted and we can't sync the updated information. So the orders can't be synced to us either.
Solution: Go to Products>Connection. Please make sure the products or variants are well connected, or you can reconnect them by "Add Automatic Connection" and then click "Sync Latest Orders".
There is also a convenient way to check the reason and solution. Click the reminder "Do you have an order not synced? Click here" and enter the store order number to get a quick answer and solution.
a. Before the connection, please sync the products of your store first to get the latest information.
b. The connection is built between variants of a product.
c. If you added or modified the variant in your store, you need to sync your products again. And you can connect the new one by adding an automatic connection as the steps here.
d. If you deleted the variant or product, you need to disconnect the invalid variants and reconnect the available ones.
e. If the product cannot be synced, please check if the characters of the product title, tag, price, or SKU exceed the limits. You can edit it and sync again.