Some customers always worry that if the parcels get lost during the delivery, then what should they do. Today let us talk about this problem.
Firstly, there will be a risk of 1-3% order losing during the delivery if using China Post Ordinary Small Packet Plus, we will not accept any complaints or refunds when choose this shipping method, because this shipping method has no tracking number and always takes a long time. We are so sorry that we do not accept any complaints non-received items if your customer does not support to clear the custom.
Secondly, if clients use the epacket, DHL, USPS, China Post Registered Air Mail, we can get the tracking numbers and so that we can check the information for you if the parcels are shipped too long time. Sometimes there are some uncontrollable factors that lead to the order missing by the above shipping method, then we will resend the order again to your customer, or give a refund back to you directly.
So do not worry about this problem, if you shipping products via epacket, DHL, USPS, China Post Registered Air Mail, and other methods that can send the tracking number, we will take responsibility for the parcel losing problem.