Unlike other types of orders, the situation is a little bit more complicated to have private-inventory orders refunded. Since the number of private inventory orders is usually large, as long as the products you've ordered have been processed or stocked in our warehouse, you would need to have your money back in different ways.

In the following article, we will explain the different methods to have your orders refunded under different statuses.

1. Cancel the order directly when your private inventory order has not been paid.

2. Open a dispute and contact our agent to confirm if the order can be canceled if it has been processed.

1. As long as your order has not been paid, you could go to Orders > Inventory Orders > Preorder Inventory and cancel it directly.

2. If your order has been paid. You would need to open a dispute to put your order on hold and ask out dispute staff if the order has been processed and if it can be refunded.

With any confusion, please feel free to contact us.